HailPing Privacy Policy

Storm Digital LLC, an Ohio limited liability company ("Storm Digital," "we," "us," or "our") operates HailPing.

This Privacy Policy explains how we collect, use, disclose, and retain personal information through hailping.com, the HailPing mobile application, HailPing accounts, alerts, emails, push notifications, support, accessibility requests, and related HailPing services (collectively, "HailPing" or the "Service").

This Policy is a notice of our practices. It is not a contract and is not intended to obtain consent where applicable law requires consent to be obtained separately.

1. Scope and Territory

HailPing accounts, subscriptions, and services are intended for users located in the United States. We do not intentionally offer accounts or paid access to users outside the United States. HailPing may display storm, map, or market data about particular geographic areas, but that geographic data coverage does not change user eligibility.

When we process information on behalf of a business customer, for example to send messages to that business's own customers or to hold records it manages, we do so under our agreement with that business and on its instructions. That business is responsible for its own privacy practices, and you can contact it or us with questions. This does not apply to your own HailPing account, which this Policy covers.

This Policy does not govern third-party websites and services that independently collect information under their own policies.

2. Information We Collect

The information we collect depends on the features you use.

Account and profile information

Your name, email address, password credentials in protected form, business or organization name, industry, role, profile photo, account preferences, plan and account status, and the identifiers needed to maintain and secure your account.

Sign-in through another provider

If you sign in with Google, Apple, or another identity provider, we receive the information the provider makes available, such as your name, email address, provider account identifier, and authentication status. We do not receive your password for that provider.

Alert, market, and saved-work information

The locations, markets, alert areas, hail-size thresholds, notification settings, and report preferences you choose; the addresses and places you look up or save; and the outcomes you record for saved work, such as won, not a fit, or no response. These may reveal locations or markets of business interest.

Information about other people

When you use HailPing for your business, you may enter information about other people, such as the addresses, names, or contact details of property owners, customers, or prospects, and notes about them. You are responsible for having the right to share it. We process it to provide the Service to you and as this Policy describes.

Purchases and subscriptions

Plan, purchase and renewal dates, subscription status, transaction identifiers, and refund or dispute information. Payments are processed by the app store or payment processor you buy through; we do not receive or store your full payment-card number.

Usage information

How you use HailPing, such as the pages, reports, maps, and features you view, the searches and filters you use, the alerts you open, the times you use the Service, the pages or campaigns that brought you to HailPing, and subscription and entitlement checks.

Device, log, and security information

IP address, approximate location derived from it, browser or app version, device type, operating system, language, session and authentication identifiers, request and security logs, login and account-security events, crash and diagnostic information, and signals used to detect fraud, scraping, and abuse.

HailPing asks for access to a device capability only when a feature needs it. If you allow it, we use your device's location to show storms and places near you. You can change a permission, including location, in your device settings, although the related feature may stop working.

Organization accounts and connected services

If your account belongs to an organization or team, or a business set it up for you, we may receive information about you from that organization, and its administrators may see your account information, activity, and settings. If you or your organization connect HailPing to another service, such as a customer-management tool, we exchange the information needed to make the connection work, and that service's own policy governs what it receives.

AI assistant connections

HailPing offers a Model Context Protocol (MCP) server so an AI assistant, such as Claude or ChatGPT, can look up hail information for you. If you connect an assistant to your HailPing account, it receives an access key for your account, not your password, and address checks it makes for you count as your lookups. We receive the requests the assistant sends us, not your conversation with it, and we log those requests to run the service and prevent abuse. You can end the connection by disconnecting HailPing in the assistant or by deleting your account. The assistant's provider governs what it collects from you. See the MCP server documentation for what the server exposes.

Communications, support, and accessibility reports

What you send us in support requests, messages, photos and files, forms, correction reports, surveys, and accessibility reports, with the technical details needed to respond. Accessibility reports are not used for marketing or advertising. A phone number you give us for support or an accessibility report is used only to respond to you.

Email and notifications

Device push tokens when you enable notifications, delivery, bounce, complaint, open, and click information from our messaging providers, your message preferences, and a record of your marketing-email choice (Section 9). HailPing does not currently send text messages to account holders. If it does, we will ask for separate consent before collecting a number for that purpose.

Cookies and similar technologies

We use cookies, local storage, tags, and similar technologies for sign-in, security, preferences, analytics, advertising measurement, and the other purposes in this Policy (Section 8).

3. Information We Ask You Not to Provide

HailPing is not designed to collect Social Security numbers, government identification numbers, full financial-account or payment-card details, medical or health information, biometric information, immigration or citizenship information, or information about children.

Do not submit highly sensitive information through HailPing or ordinary support email. If we need particular information, we will identify an appropriate collection method.

4. Sources of Information

We collect information:

• directly from you;
• automatically from your browser, device, and use of HailPing;
• from Google, Apple, or another identity provider you choose;
• from payment, email, notification, hosting, security, analytics, and support providers;
• from your organization or account administrator;
• from public records and commercial data providers, such as property, building-permit, and business-listing data; and
• from referral or business partners where permitted and disclosed.

Weather, property, building-permit, business-listing, market, and storm data about places or businesses may identify a person, such as a property owner; when it does, we handle it as required by applicable law.

5. How We Use Information

We may use personal information to:

• create, authenticate, and manage accounts;
• provide free and paid reports, maps, assessments, alerts, and account features;
• process purchases, subscriptions, renewals, cancellations, refunds, and disputes;
• send account, billing, security, alert, service, and legal communications;
• send marketing communications where permitted and honor opt-outs;
• provide AI-assisted features and support, including automated replies to messages;
• personalize HailPing, including based on your settings, industry, and use of the Service;
• operate, maintain, test, troubleshoot, and improve the Service;
• understand feature usage, performance, and how people find HailPing;
• detect and prevent fraud, scraping, abuse, unauthorized access, and security incidents;
• enforce our Terms and protect rights, safety, systems, providers, and users;
• respond to support, correction, privacy, and accessibility requests;
• maintain business, tax, transaction, security, and compliance records;
• create deidentified or aggregated information, as described in Section 7;
• establish, exercise, or defend legal claims;
• comply with law and lawful process; and
• carry out another purpose disclosed when information is collected or with your direction or consent.

HailPing's industry assessments concern storms, markets, and business opportunities. We do not use HailPing account information to make legal, employment, lending, housing, insurance-eligibility, health-care, or similarly significant decisions about you.

6. How We Disclose Information

We disclose personal information to service providers that work for us, in these categories:

• hosting, database, storage, content delivery, logging, and security;
• sign-in and identity providers;
• app stores, payment processors, and subscription-management services;
• email, push-notification, and other messaging services;
• analytics, advertising measurement, error monitoring, and performance;
• mapping, geocoding, and other services that run HailPing features;
• AI and data-analysis services that run AI-assisted features and support and help us review service health and security;
• team-messaging tools that notify our staff of account events;
• customer support tools; and
• professional advisers, such as lawyers and accountants.

We give service providers only the information they need for their work, and we take reasonable steps to choose providers that are bound, by contract or by their published terms, to protect it consistent with this Policy. Some providers, such as app stores and identity providers, also handle information under their own privacy policies when you use their services directly.

We may also disclose information:

• to your organization's administrators, if your account belongs to an organization or team;
• to a service you or your organization choose to connect to HailPing;
• when required by law, subpoena, court order, or other valid legal process;
• when reasonably necessary to protect rights, safety, property, users, systems, or the public;
• to investigate fraud, abuse, security incidents, or violations of our Terms;
• in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale, or transfer of all or part of HailPing or Storm Digital; and
• with your direction or consent.

7. Sale, Sharing, and Targeted Advertising

We do not sell personal information. Based on our current practices, we do not share personal information for cross-context behavioral advertising or process personal information for targeted advertising. Sell, share, and targeted advertising have the meanings given by the privacy laws that apply to us.

We do not knowingly sell or share personal information of children under 16.

Deidentified and aggregated information

From information we collect on or after October 5, 2026, we may create deidentified or aggregated information about how HailPing is used, such as activity by area and storm. We may use it, publish it, and share or license it, including for payment, to third parties, such as other businesses, researchers, lenders, property-technology companies, or insurers, who may use it for their own purposes.

Deidentified or aggregated information cannot reasonably be used to identify you, your organization, or your device, or be linked to any other person or household. It is not personal information, and sharing or licensing it is not a sale or sharing of personal information. To keep it that way, we:

• remove names, email addresses, account, device, and record identifiers before the information leaves our systems;
• never include street addresses, exact coordinates, business names, notes, or results from mapping or geocoding services, and describe locations only as areas too large to locate a person or household;
• combine information from multiple customer businesses, and withhold or merge any figure based on too few customers or records to remain deidentified;
• keep and use the information only in deidentified form, and do not attempt to reidentify it, except to test whether our deidentification works; and
• require every recipient, by contract, to keep the information deidentified, not to reidentify it or attempt to, including by combining it with other information, to comply with the deidentification requirements of applicable privacy law, and to impose the same obligations on anyone it passes the information to.

We do not license information collected before October 5, 2026 for these purposes. Information about you that we hold in identifiable form remains subject to the rest of this Policy, including your deletion rights.

8. Analytics, Advertising Measurement, and Cookies

We use Google Analytics to understand how HailPing is used: the website sends it information directly, and our servers send it records of app activity tied to a random identifier for your app installation. The website also uses Google's advertising tools to measure the results of our ads, with ad personalization turned off. Google may collect information about your visits, including across other sites that use its services, under its own policies; see How Google uses information from sites or apps that use its services.

To learn how people find HailPing, we record how you arrived, such as the referring site, campaign labels, and ad-click identifiers, using our own first-party cookies, and we may connect that record to a form you submit or an account you later create.

In the app, we use technical, diagnostic, and usage information as described in this Policy to operate, secure, and improve it.

You can control website cookies through your browser settings, and app permissions and some identifiers through your device settings. Some cookies and identifiers are needed for sign-in and security, so blocking them may stop parts of HailPing from working.

HailPing does not change its practices in response to browser "Do Not Track" signals, because there is no common standard for them.

There is no sale, sharing, or targeted advertising for you to opt out of today. If that changes, or the law requires it, we will add an opt-out and honor universal opt-out signals such as Global Privacy Control where they apply.

9. Communications and Choices

We send three kinds of message:

• Transactional messages, such as account confirmation, password and security notices, receipts, and billing notices. They are not marketing, and you cannot unsubscribe from them while your account is open.
• Storm alerts you asked for. You control these in the app's alert settings and your device's notification settings.
• Marketing email, which is optional.

Marketing email

When you create a HailPing account, we offer you the choice to receive marketing email, as a checkbox you can clear before you finish setup. It is optional: whether or not you accept, you get the same account, trial, storm alerts, and app features. Creating an account, requesting alerts, purchasing a subscription, or contacting support does not by itself enroll you in marketing.

If you accept, we may send you hail-market insights, product and storm-report updates, invitations to take part in research, and offers for HailPing products. We may use your account, subscription, and usage information to decide which messages are relevant to you.

You can withdraw at any time: turn off Useful updates and offers under Account in the HailPing app, or use the unsubscribe link in any marketing message. Withdrawing stops future marketing email. It does not affect storm alerts, transactional messages, or your account. We keep a record of your choice, and our email provider keeps a list of addresses that have unsubscribed, so that an address that asked not to be emailed is not emailed again.

10. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, maintain account and transaction records, prevent abuse, comply with law, resolve disputes, and enforce agreements.

How long we keep information depends on the category and the reason we hold it:

• Account information and preferences: while your account is open, and then only as needed to complete deletion and meet the exceptions below.
• Transaction and tax records: for the period required by tax, accounting, and financial-record obligations, which outlasts the account.
• Security, request, and abuse logs: for a limited period needed to investigate incidents and protect the Service.
• Support and accessibility correspondence: as long as needed to resolve and document the matter.
• Analytics: according to the analytics provider's retention settings, in aggregate or pseudonymous form.
• Marketing-email choice: while your account is open. Unsubscribe records are kept after the account is deleted, so the address stays unmailable.
• Backups: until they rotate out in the normal course. Deleted information is not restored to the live Service from a backup.

Saved-work outcome and address-lookup records: records of the outcomes you record for saved work and of the addresses and places you look up stay linked to your account while it is open, including after you delete the saved item, and are deleted when you delete your account. The street address a lookup matched is kept for no more than 12 months and is never part of the deidentified information described in Section 7. Deidentified or aggregated information already created from these records does not identify you and may be kept.

When information is no longer required, we take reasonable steps to delete, deidentify, or securely dispose of it, subject to legal, security, backup, and dispute-related needs.

11. Account Deletion

You can request deletion of your HailPing account and associated personal information at any time. See Delete Your HailPing Account for what is deleted, what may be retained, and how to submit the request. We may verify the request before acting on it.

Deleting an account does not by itself cancel a subscription billed through an app store. Cancel recurring billing through the app store first.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information within our control. No website, application, network, storage system, or Internet transmission can be guaranteed to be completely secure.

You are responsible for using a unique password, protecting your credentials, and notifying us of suspected unauthorized access.

13. Your Privacy Rights

Depending on where you live, the information involved, and whether a law applies to us, you may have rights to:

• request access to or information about personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• obtain a portable copy of certain information;
• opt out of certain sale, sharing, targeted advertising, or profiling;
• limit certain uses or disclosures of sensitive personal information;
• withdraw consent where processing is based on consent;
• appeal the denial of a request where applicable; and
• exercise rights without unlawful discrimination.

Rights are subject to definitions, exceptions, and verification requirements. To submit a request, see Submit a Privacy Request or email help@hailping.com with the subject "HailPing Privacy Request". Do not send sensitive verification documents through ordinary email unless we instruct you to use a secure method.

An authorized agent may submit a request where permitted. We may request proof of authority and verify the request directly with you.

14. Cross-Border Processing

We and our providers process information in the United States and other locations in which approved providers operate. Information may be subject to the laws and lawful access rules of those locations.

15. Children's Privacy

HailPing is intended for adults and business users. It is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child provided personal information, contact us at help@hailping.com so we can review and address the matter.

16. Third-Party Services

Third-party websites and services accessible through HailPing maintain their own privacy practices. This Policy does not govern information a third party collects independently from you. Review the third party's privacy notice before providing information.

17. Changes to This Policy

We may update this Policy to reflect changes in HailPing, providers, practices, or law. The current version will be posted with a revised Last Updated date. If a change is material, we will provide additional notice or obtain consent when required.