HailPing Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Storm Digital LLC, an Ohio limited liability company ("Storm Digital," "we," "us," or "our"), concerning HailPing.

"HailPing" or the "Service" includes hailping.com, the HailPing mobile application, HailPing accounts, storm reports, maps, alerts, emails, push notifications, industry assessments, GO/VERIFY/OLD designations, modeled exposure and market information, paid subscriptions, and related features, content, software, and services we make available.

By creating an account, purchasing or activating a subscription, clicking an acceptance control, or accessing or using the Service after these Terms are presented to you, you agree to these Terms and acknowledge the HailPing Privacy Policy. If you do not agree, do not use the Service.

Please read Section 19 carefully. It requires you and Storm Digital to resolve most disputes by individual binding arbitration, not in court, and waives class actions and jury trials. You can opt out of arbitration within 30 days, as Section 19 explains.

1. Eligibility and Business Authority

You must be at least 18 years old and legally capable of entering into a contract to use HailPing. The Service is intended primarily for business and professional use by roofing, paintless dent repair, auto-body, and related teams.

If you use HailPing for a company or other organization, you represent that you have authority to bind that organization. In that case, "you" includes both you and the organization.

HailPing accounts, subscriptions, and services are offered only to users located in the United States. You may not create an account, purchase access, or use the Service from another country or in a manner that would subject HailPing or Storm Digital to non-U.S. legal requirements.

HailPing may include storm reports, market information, maps, or other data concerning particular geographic areas. Geographic data coverage does not mean HailPing offers accounts or services to users located in those areas.

2. What HailPing Provides

HailPing organizes weather, storm-report, mapping, market, business-listing, and modeled exposure information into industry-specific informational assessments. Features may include public storm summaries, custom alert settings, limited free assessments, paid Pro briefings, radar or map context, competition or target listings, and GO/VERIFY/OLD designations.

HailPing is a decision-support and research tool. It is not an official weather source, emergency service, damage-confirmation service, insurance or claims service, lead guarantee, safety system, or substitute for independent field verification and professional judgment.

The HailPing Disclaimer is incorporated into these Terms.

3. Accounts and Authentication

You agree to provide accurate, current information and keep it current. You are responsible for safeguarding your credentials and for activity under your account. Notify us promptly at help@hailping.com if you suspect unauthorized access.

If you sign in through Google, Apple, or another identity provider, that provider may supply us with identifiers and account information according to your provider settings. Your use of that provider is also subject to its terms and privacy practices.

You may not sell, transfer, sublicense, or share account access outside the users or seats authorized for your plan. Each person must use their own authorized credentials unless we expressly approve another arrangement in writing.

We may require verification, reset credentials, restrict access, or suspend an account when reasonably necessary to protect the Service, users, providers, or data.

4. Free and Paid Access

HailPing may offer a free tier, paid subscriptions, account upgrades, promotional access, one-time reports, or other paid features. Features, report coverage, usage limits, and availability may differ by plan and may change as described in these Terms.

Subscriptions are purchased and managed in the HailPing mobile application. Current prices are shown in the app before you buy.

An annual subscription purchased before October 27, 2026, or later while HailPing's purchase screen or store listing stated that its price would stay the same, keeps that price for as long as it renews on the annual plan without a break. A renewal your app store recovers during its billing retry, grace, or account hold period counts as renewing without a break.

Before you authorize a recurring charge, the purchase flow will disclose the price, billing interval, automatic-renewal terms, cancellation method, and other material terms. You authorize us and our payment processor to charge the payment method you provide according to those disclosures. Those disclosures are incorporated into these Terms. Paid access is also governed by the HailPing Subscription, Billing, Cancellation, and Refund Policy.

If a purchase is made through an app store or another authorized marketplace, that marketplace may process billing, cancellation, and refunds under its own terms.

5. License and Permitted Use

Subject to these Terms and any applicable plan limits, we grant you a limited, revocable, nonexclusive, nontransferable, nonsublicensable license to access and use HailPing and its reports for your own internal business purposes.

For the mobile application, this license permits you to install and use an authorized copy on devices you own or control, subject to applicable marketplace usage rules. HailPing is licensed, not sold. Any mandatory marketplace license terms also apply. Unless the applicable marketplace expressly provides otherwise, Storm Digital — not the marketplace — is responsible for HailPing, its content, maintenance, support, and claims concerning the Service.

This license does not transfer ownership of HailPing, its content, or underlying data. Rights not expressly granted are reserved by Storm Digital and its licensors.

6. Prohibited Conduct

You may not, directly or through another person or system:

• use HailPing unlawfully, fraudulently, deceptively, or abusively;
• use HailPing as an emergency warning system, official weather source, or basis for a life-safety decision;
• represent modeled information as confirmed damage, claims, leads, revenue, or verified field conditions;
• scrape, crawl, harvest, mirror, bulk download, systematically copy, or create a substitute database from the Service;
• resell, redistribute, publish, sublicense, or commercially exploit reports, maps, data, scoring, layouts, or outputs except under a separate written agreement;
• use HailPing content or data to train, fine-tune, evaluate, or ground a machine-learning or artificial-intelligence model without written permission;
• reverse engineer, decompile, disassemble, derive source code, or attempt to discover nonpublic algorithms, scoring methods, or system architecture, except to the limited extent a restriction is prohibited by law;
• bypass paywalls, seat limits, usage limits, rate limits, access controls, or security measures;
• probe, scan, test, disrupt, overload, or interfere with the Service or another user's access;
• upload or transmit malware, harmful code, or unlawful material;
• impersonate another person, misstate affiliation, or use another person's account without authorization;
• infringe intellectual-property, privacy, publicity, contractual, or other rights;
• use HailPing data to harass, threaten, trespass, discriminate, defraud, or facilitate unlawful solicitation; or
• use the Service in a manner that violates a data-provider restriction or applicable law.

7. Your Marketing, Outreach, and Field Activities

HailPing may identify business listings, markets, possible targets, competitors, referrals, or areas for further investigation. HailPing does not authorize you to contact any person, enter any property, make any representation, or conduct any marketing campaign.

You are solely responsible for your advertising, calls, texts, emails, door-to-door activity, travel, inspections, pricing, insurance-related communications, licensing, permits, do-not-call compliance, anti-spam compliance, privacy compliance, and other field or business operations. You must obtain all required permissions and comply with applicable laws, professional obligations, property rights, and platform terms.

8. Weather Alerts and Communications

You may be able to configure hail or product alerts by email, push notification, or another supported channel. Alert settings reflect your preferences, but delivery is not guaranteed. Alerts may be delayed, duplicated, misdirected, filtered, or not delivered because of data delays, system availability, connectivity, provider behavior, spam filtering, or other causes.

Do not rely on HailPing alerts for emergencies, public safety, travel safety, or protection of people or property. Use official weather and emergency sources.

You may adjust nonessential alert or marketing preferences through available account controls or unsubscribe instructions. We may still send necessary account, billing, security, legal, and service communications.

9. Data, Models, and Assessments

HailPing may use public sources, government sources, third-party data, radar, storm reports, mapping data, demographic or market data, business listings, internal calculations, and modeled or automated analysis.

Source data and HailPing outputs may be delayed, incomplete, duplicated, inaccurate, unavailable, or later corrected. Geographic boundaries, storm tracks, direct-hit areas, adjacent-impact areas, hail sizes, business listings, vehicle or housing exposure, market estimates, competition classifications, opportunity estimates, confidence values, and GO/VERIFY/OLD assessments are not guaranteed.

You are responsible for independently verifying information material to a business, safety, travel, marketing, insurance, staffing, or operational decision.

10. Information You Submit

You retain ownership of information and materials you submit to HailPing. You represent that you have the right to submit them and that they are accurate and lawful.

You grant us a limited, worldwide, nonexclusive license to host, reproduce, transmit, and process submitted information only as reasonably necessary to provide, secure, support, and improve the Service; respond to your request; enforce these Terms; and comply with law, consistent with the Privacy Policy.

You also grant us a perpetual, worldwide, nonexclusive, royalty-free license to create aggregated or deidentified information from information you submit and from your use of the Service, such as outcomes you record for saved work and the areas you look up, and to use, publish, and license that aggregated or deidentified information for any lawful purpose, including to third parties for payment. We combine it with information from other customers so that it does not identify you, your organization, or any other person or household, and we will not name you or your organization as a source. This license covers information submitted or generated on or after October 5, 2026. The Privacy Policy describes how we deidentify information and what we require of recipients.

You may submit the addresses and locations the Service needs to work, such as alert areas, address lookups, saved places, and near-me searches, and the Privacy Policy describes how we handle them. Do not submit Social Security numbers, full payment-card details, account passwords, medical information, other people's sensitive personal information, or other highly sensitive information unless we specifically request it through an appropriate secure process.

If you provide ideas or feedback about HailPing, we may use them without restriction or compensation, provided we do not publicly identify you as the source without permission.

11. Privacy

Our Privacy Policy explains how we collect, use, disclose, and retain personal information. By using HailPing, you acknowledge that Policy. The Privacy Policy is a notice and is not itself a contract or a substitute for consent where consent is legally required.

12. Intellectual Property

HailPing and its software, reports, text, graphics, maps, designs, compilations, taxonomies, scoring systems, model outputs, layouts, trademarks, and other content are owned by Storm Digital or its licensors and are protected by intellectual-property and other laws.

Third-party names, marks, data, maps, and content remain the property of their respective owners. No affiliation or endorsement is implied unless expressly stated.

13. Third-Party Services and Data Providers

The Service may depend on or link to payment processors, identity providers, hosting and database providers, mapping and weather services, analytics, email and notification providers, business-data sources, and other third parties.

Third-party services and data are governed by their own terms and privacy practices. We do not control and are not responsible for their independent content, accuracy, availability, security, or practices. Features may become unavailable if a provider changes or discontinues its service or our right to use data changes.

If you obtained the mobile application through an app marketplace, you must comply with the marketplace's applicable usage rules and other third-party terms, including your wireless-data agreement. The marketplace and its affiliates may have enforcement rights under their applicable license terms.

If you obtained the app from Apple's App Store: these Terms are between you and Storm Digital, not Apple. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to a warranty that applies, you may notify Apple, and Apple may refund the purchase price, if any; to the extent permitted by law, Apple has no other warranty obligation for the app. Storm Digital, not Apple, is responsible for addressing claims relating to the app, including product-liability claims, claims that the app fails to meet a legal or regulatory requirement, consumer-protection claims, and claims that the app infringes a third party's intellectual property. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

14. Changes to the Service

We may add, change, limit, suspend, or discontinue features, datasets, reports, geographic coverage, free access, or the Service as a whole. We may impose or change reasonable usage limits. We will provide notice when required by law or when a change materially affects an active paid subscription.

Beta, preview, or experimental features may be less reliable and may be changed or discontinued without notice. Do not use them for production-critical decisions unless we expressly state otherwise.

15. Suspension and Termination

You may stop using HailPing at any time. Cancellation of a paid subscription is governed by the disclosures presented at purchase and by the applicable billing channel; deleting an account does not necessarily cancel a subscription processed by an app store or other third party. See Delete Your HailPing Account.

We may suspend, limit, or terminate access if we reasonably believe you violated these Terms, failed to pay, created security or legal risk, abused the Service, infringed rights, or threatened HailPing, users, systems, or providers. When practical and legally permitted, we may provide notice and an opportunity to cure.

Upon termination, your license ends. Provisions that by their nature should survive — including ownership, disclaimers, liability limits, indemnification, dispute provisions, and payment obligations — will survive.

16. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, HAILPING IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY.

STORM DIGITAL AND ITS AFFILIATES, LICENSORS, DATA PROVIDERS, AND SERVICE PROVIDERS DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT HAILPING OR ANY DATA, ALERT, REPORT, MAP, ASSESSMENT, RECOMMENDATION, OR RESULT WILL BE ACCURATE, COMPLETE, CURRENT, SECURE, UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR YOUR PURPOSE; THAT DAMAGE, CLAIMS, LEADS, DEMAND, OR REVENUE EXIST; OR THAT DEFECTS WILL BE CORRECTED.

Nothing in these Terms excludes a warranty or statutory right that cannot lawfully be excluded.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, STORM DIGITAL AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, DATA PROVIDERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, OR DATA; BUSINESS INTERRUPTION; COSTS OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM FIELD DEPLOYMENT, TRAVEL, MARKETING, CONTACT WITH THIRD PARTIES, OR RELIANCE ON HAILPING DATA OR ALERTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF STORM DIGITAL AND THE OTHER PROTECTED PARTIES FOR ALL CLAIMS ARISING FROM OR RELATING TO HAILPING OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO STORM DIGITAL FOR HAILPING DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US $100.

These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not apply to liability that cannot lawfully be limited or excluded. Some jurisdictions do not allow certain exclusions or limits, so some provisions may not apply to you.

18. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Storm Digital and its affiliates, owners, officers, employees, contractors, agents, licensors, data providers, and service providers from third-party claims, losses, liabilities, damages, judgments, costs, and reasonable attorneys' fees arising from or relating to:

• your unlawful or unauthorized use of HailPing;
• your violation of these Terms;
• information or materials you submit;
• your marketing, outreach, field, travel, inspection, repair, roofing, insurance-related, or other business activity;
• your violation of law or another person's rights; or
• a dispute between you and your customer, employee, contractor, prospect, property owner, insurer, or another third party.

We may control the defense and settlement of an indemnified matter. You may not settle a claim in a manner that admits fault by or imposes obligations on a protected party without our written consent. This section does not require a consumer to indemnify us where prohibited by law.

19. Disputes, Arbitration, and Class-Action Waiver

Informal resolution first

Before starting an arbitration or court case, you and Storm Digital agree to try to resolve the dispute informally. Send a written description of the dispute and the relief you want to help@hailping.com (we will write to the email address on your account). If the dispute is not resolved within 60 days, either side may start a proceeding. Any deadline to bring the claim is paused during those 60 days. This step does not apply to small-claims cases or to requests for injunctive relief under "Exceptions" below.

Agreement to arbitrate

You and Storm Digital agree that any dispute, claim, or controversy arising out of or relating to HailPing or these Terms, including their formation, interpretation, or enforceability, will be resolved by final and binding individual arbitration, except as stated under "Exceptions" below. This agreement covers claims that arise before or after you accept these Terms, except a claim already filed in court or arbitration before you accepted them. The Federal Arbitration Act governs this agreement to arbitrate.

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules if you use HailPing primarily for personal purposes, and otherwise under its Commercial Arbitration Rules, as modified by this Section. The rules are available at adr.org. A single arbitrator will decide the dispute. The arbitrator may award the same individual relief a court could award, but only in favor of the individual party seeking relief and only to the extent needed to provide relief on that party's individual claim. The arbitrator decides all questions about the scope and enforceability of this agreement to arbitrate, except that a court decides questions about the class-action waiver below and about the batching procedure.

The hearing will take place by video or telephone where the rules allow, or otherwise in the county where you live, unless you and we agree on another place. Fees are paid as the AAA rules provide. If you show that the fees you would have to pay are prohibitive compared with court costs, we will pay as much of them as the arbitrator finds necessary to prevent the arbitration from being cost-prohibitive.

If 25 or more similar demands are filed against Storm Digital by or with the help of the same law firm or organization, they will be administered under the AAA's Mass Arbitration Supplementary Rules.

Exceptions

Either side may bring an individual claim in small-claims court in the county where you live or in Lorain County, Ohio, if the claim qualifies. Either side may also ask a court only for injunctive or other equitable relief to stop infringement or misuse of intellectual property, or to stop scraping, unauthorized access, or interference with the Service.

Class-action and jury-trial waiver

You and Storm Digital each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of different people or preside over any class or representative proceeding. If a claim goes to court instead of arbitration, you and Storm Digital each waive the right to a jury trial. If this waiver or the limits on relief in this Section are found unenforceable as to a particular claim or request for relief (such as public injunctive relief), that claim or request will be decided by a court, after any individual arbitration is completed, and not in a class arbitration.

Opting out

You may opt out of this agreement to arbitrate by emailing help@hailping.com with the subject "Arbitration Opt-Out", your name, and the email address on your account, within 30 days after you first accept Terms that contain this Section. If you had an account before October 27, 2026, the 30 days run from the date we emailed you notice of these Terms. If you opt out, neither this agreement to arbitrate nor the class-action and jury-trial waiver applies to you, disputes will be resolved in court as described below, and the rest of these Terms still applies.

Time limit for claims

To the extent permitted by law, any claim arising out of or relating to HailPing or these Terms must be filed within one year after it arises, or it is permanently barred.

Governing law and courts

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute that is not arbitrated will be brought exclusively in the state courts located in Lorain County, Ohio, or the United States District Court with jurisdiction over Lorain County, Ohio. You and Storm Digital consent to personal jurisdiction and venue there.

If any part of this Section is found unenforceable, the rest of it still applies, except as stated under the class-action waiver above. Mandatory consumer rights that apply to you are not waived.

20. Export and Sanctions Compliance

You may not use, export, or re-export HailPing in violation of United States export-control or sanctions laws. You represent that you are not prohibited from receiving the Service under applicable trade restrictions.

21. Changes to These Terms

We may update these Terms. The current version will be posted with a revised Effective Date. If a change is material, we will provide additional notice when reasonably practical or required by law. We may request renewed affirmative acceptance for a material change.

Changes apply prospectively, except that Section 19 applies as it states. Your continued use after revised Terms take effect constitutes acceptance to the extent permitted by law.

If we make a material change to the agreement to arbitrate in Section 19, you may reject that change by emailing help@hailping.com within 30 days after it takes effect, and the version you last accepted will continue to apply to you.

22. General Terms

These Terms, the Privacy Policy, the Disclaimer, the disclosures presented at purchase, and any signed order form or written agreement constitute the agreement concerning HailPing. A signed order form or negotiated agreement controls to the extent it expressly conflicts with these online Terms.

Except as Section 19 provides, if a provision is unenforceable, it will be enforced to the maximum extent permitted and the remainder will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them in connection with a merger, financing, reorganization, sale, or transfer of the Service or relevant business. Headings are for convenience only.

You agree that we may provide agreements, notices, disclosures, and other communications to you electronically, including by email to the address on your account, in the app, or on hailping.com, and that these satisfy any requirement that they be in writing.

We are not responsible for a delay or failure to perform caused by events beyond our reasonable control, such as natural disasters, severe weather, outages of networks, utilities, or third-party services, data-provider interruptions, labor disputes, government action, or attacks on our systems.